How can we help you?
Empty USB dongle, no license key available
You have received one or more USB dongles, but they are empty, and you do not have any further information.
- The USB dongles are delivered with a 17-digit string (dongle ID) on the packaging and on the surface of the dongle (physical).
- Contact your central license/administration) in your company/agency and ask for the license data for the Social Network Harvester. This is a TXT file with the same name as the dongle ID.
Content of the file:
License key Social Network Harvester
License key: 061AEBD9BF0CCEA3
Valid from: 2020-11-01
Valid until: 2021-11-01
Distribution: Arina AG
Usage: Text here
- If this file is not available, please contact your sales and support partner and request the license key again.
You can find your partner here: https://www.socialnetworkharvester.de/en/businesses/partners/
- If you need further assistance, contact us at email@example.com.